1. Area of application

For the acquisition of goods at the Creme 21 online store the following General Terms and Conditions apply present on the Internet at the time of the order.

2. Delivery reservations

2.1. The offers of Creme 21 GmbH on the website are subject to change. Thus, the Creme 21 GmbH is not obligated to value performance in the case of non-availability.

2.2. We reserve the right to make a partial delivery if this is advantageous for a quick settlement. The Creme 21 GmbH is not liable for the compliance with a delivery time.

2.3. The Creme 21 GmbH undertakes to execute the order at the conditions of the site. When taking orders from new customers, Creme 21 GmbH will execute the order only after consideration of the bill payment of the first order.

3. Prices

The prices stated in the online catalog include VAT.

Postage and handling for deliveries within Germany are charged a flat rate per order with a shipping cost of 4.95 EUR. Orders within Germany over 30, - EUR are free from the shipping charges.

For international shipments shipping and handling costs amount to:

Shipping: 4.95 EUR
Over 30 EUR free shipping

Shipping Europe: 15.99 EURO

Rest of Europe: 24.99 EUR

Usually, we will deliver you the goods after the payment receipt within 2-4 working days. A delivery guarantee is hereby expressly not connected at any given time.

4. Payment

4.1. Not later than with the shipment of your goods, the purchase price will be due to pay. The prices are valid in EUR at the time of ordering.

4.2. You can pay:

By credit card (MasterCard and Visa)
By Paypal
Bank transfer

Payment by credit card (MasterCard and Visa):
Let us know the card number, the card verification, expiry date of the card and the name of the cardholder on the website or by phone.

5. Reservation of proprietary rights

The goods remain property of Creme 21 GmbH until full payment.

6. Guarantee and Warranty

6.1. The Creme 21 GmbH guarantees that our products leave our company in perfect condition.

6.2. SIf you still have a reason for complaint, please let us know immediately. Please contact in case of complaint our customer service per email: or per phone: 06172-764.21-0. If you are prompted, please send the defective goods well packed to the address mentioned to you and with the indicated shipment mode.

6.3. For all deliveries, the warranty claim rights apply. Subsequently, if defect claims occur, there is a right for supplementary performance (rectification/replacement). Upon specific legal requirements, further claims to withdraw from the contract or reduce the purchase price and demand damages or reimbursement of expenses may also be possible.

7. Liability

The Creme 21 GmbH is liable under the legal regulations to the following conditions:

In full amount of damages only in cases of intent or gross negligence of its directors, officers and ordinary employees, but always on its merits on any culpable breach of contract. The liability is limited to the foreseeable, typical damage.

The liability for intent, warranty, fraudulent intent and for personal injury and under the Product Liability Act remains unaffected.

8. Withdrawal

You can cancel your contract within two weeks from the receipt of the written revocation rights information, without giving reasons in written form (eg. Letter, fax, e-mail) or by returning the goods. To ensure the withdrawal period, it is sufficient to send the revocation or the goods in time.

The revocation must be sent to:

Creme 21 GmbH
Kaiser-Friedrich-Promenade 28
61348 Bad Homburg v.d.H.

Fax: (0 61 72) 7 64 21-29

9. Consequences of revocation

In the case of an effective revocation the mutually received benefits are to be returned and any benefits (e.g. advantage of using) surrendered. If you are not able to return the goods received in whole or in part, or return them only in deteriorated condition, you will be obliged to pay compensation where appropriate. This does not apply if the deterioration of the goods is referable to their examination (as would have been customary in a retail business is) In addition, you can avoid having to pay compensation by not using the goods as an owner or refrain from doing anything which impairs their value.

The purchase contract is terminated by the return of the goods and we pay the money already paid back within 14 days by bank transfer. Therefore, please tell us your bank details.

In case of the return of delivered goods whose value is up to 40,00 EUR, the consumer has to bear the cost of returning the goods if the delivered goods correspond to the ordered goods. Otherwise, the return for the consumer is free of charge.

10. Data Protection

10.1. The customer is aware and agrees to the fact that it is necessary for order and order processing that personal data is stored on disk. He agrees to the collection, processing and use of personal-related data explicitly. The customer has the right to revoke this consent at any time with effect for the future. The Creme 21 GmbH undertakes the case for immediate deletion of personal customer data, unless an order has not been fully settled. The deletion is performed taking into account the limitations imposed by the tax office.

10.2. All personal data is handled confidentially. The data required for business transactions will be saved and, if required to process the order on to affiliated companies. During the duration of the contract and the existence of cancellable customer account your address and credit data is relayed to other service providers for credit analysis and monitoring. Furthermore, address and order information for our own marketing purposes are collected and processed. In the data processing your concerns in accordance with the statutory provisions are considered.

Note: You can dissent or revoke your agreement for use of processing or transmission of your data for marketing purposes at any time by notifying the Creme 21 GmbH, 61348 Bad Homburg, Germany, attn: the Data Protection Officer Michael Lemnitzer. Upon receipt of your objection or revocation, we will stop using the affected data for marketing purposes and to process or cease sending of advertising material including our catalog immediately and / or disclose your information for marketing purposes. The online opposition can be submitted sending an email to

11. Final Provisions

11.1. Contract language is German.

11.2. If any provision of these Terms is invalid, the remaining provisions shall remain unaffected. An invalid provision shall be replaced by a valid provision to be determined, whose regulation of the invalid comes closest.

12. Applicable Law

Only German law.

As of April 2008