Frequently Asked Questions

How can I order at Creme 21?

 

1. Shopping Cart

 

Select the products you want to purchase by clicking on the „Add to shopping cart“ - button. Thereby your selection is put in the shopping cart. You are able to change your selection at all time until sending your delivery as changing the number of products, as clicking the box „removal“ to delete the selection or as cancel the order transaction.  You reach the next step of your order through clicking the button „Check-out“.

 

2. Check-out

 

Please register with your eMail and your password, if you are already registered as a client, otherwise please register yourself as a new client. Your data will be recorded, processed and used considering the legal stipulations concerning data protection. There will be no other usage or passing on to third parties. If you are already registered, you can select the shipping method. You will reach the next step of your order through clicking the button „Check-out“.

 

3. Verify billing address / Select payment method

 

Verify your billing address and select your desired payment method. You reach the next step of your order through clicking the button „Check-out“.

 

4. Verify shipment address / Select shipment method

 

Verify your shipment address and select your desired shipment method. You will reach the next step of your order through clicking the button „Check-out“.

 

5. Complete your order transaction / terms and conditions and privacy protection

 

You will receive an overview of your order: Selected products, shipping and billing address and your contact information. Verify that all information is correct and read the terms and conditions and the instructions of cancellation carefully. You can only proceed with the order, if you agree with the terms and conditions and the data privacy statement (set checkmark).You will send your order by clicking the button  "Submit Order". Hereby, you submit a legally binding offer.

 

Right of Rescission

 

All informations related to the right of rescission